Responsible Gaming
Responsible Gaming Pledge
IGplay (zoccercanada.ca) supports responsible gaming. Gambling should be a form of entertainment, never a way to earn income or recover losses, and it carries financial risk.
Gambling is intended only for adults. Anyone below the legal gambling age in their province or territory of residence must not gamble or attempt to open an account with a gambling operator. Adults should also make sure that minors cannot access gambling services on shared devices, and should use parental control tools where appropriate.
We encourage everyone to gamble only with money they can afford to lose, to set limits in advance and to seek help early if gambling stops being enjoyable.
Warning Signs
Gambling may be becoming a problem if one or more of the following apply:
- Spending more money or time on gambling than originally planned.
- Chasing losses by placing further bets in an attempt to win back money already lost.
- Borrowing money, selling possessions or neglecting bills in order to gamble.
- Feeling restless, irritable or anxious when trying to cut down or stop gambling.
- Hiding gambling activity from family and friends, or lying about how much is spent.
- Neglecting work, studies, family or personal responsibilities because of gambling.
Self-Exclusion
Self-exclusion is a voluntary measure that allows a person to be barred from gambling for a chosen period or indefinitely. Licensed casinos and gambling operators offer self-exclusion to their players, and national schemes allow a person to request exclusion across several operators at once.
To self-exclude, a player usually contacts the customer support team of the licensed casino or follows the exclusion process set out by the relevant scheme. During the exclusion period, the operator should close or block the player's access and stop sending marketing messages. Before choosing a fixed period, players should read the terms carefully, as the conditions for ending an exclusion differ between operators and schemes.
Players who self-exclude are advised to take further steps, such as removing gambling applications from their devices and using software that blocks gambling websites.
Setting Limits
Licensed casinos commonly provide tools that help players stay in control of their gambling. Players should look for the following features in their account settings or ask the operator's support team:
- Deposit limits, which cap the amount of money a player can add over a day, week or month.
- Loss limits, which restrict the total amount a player can lose within a set period.
- Time limits, which restrict the total time a player spends gambling each day, week or month.
- Session limits, which end a gambling session after a chosen length of time.
- Reality checks, which display regular reminders of how long a player has been gambling and how much has been spent.
It is best to set limits before starting to play and to review them regularly. Requests to lower a limit generally take effect immediately, while requests to raise a limit are usually subject to a waiting period.
Support Resources
Anyone who is concerned about their own gambling, or that of someone close to them, can seek confidential help. Provincial helplines such as ConnexOntario 1-866-531-2600 offer information and support to people affected by gambling problems.
Anonymous self-help groups for people affected by gambling are also available in many communities and online. They offer the chance to speak with others who have had similar experiences. A family doctor or a qualified mental health professional can also provide advice and treatment options.
If gambling is causing serious distress or thoughts of self-harm, contact local emergency services immediately.
Contact
Responsible gaming inquiries: [email protected]