Support & Contact

Contact details

Enquiries about IGplay (zoccercanada.ca) may be sent to us using the details below.

• Email: [email protected]
• Address: Kaya Kokolishi 62, Willemstad, Curaçao

Email is the preferred means of contact, as it allows us to keep a written record of each enquiry and of our reply.

Support

Our customer support team handles questions about accounts, payments, the use of the website and the terms that apply to it. Each enquiry is dealt with according to the procedures described below.

How to submit an enquiry

• Send your message to [email protected] from the email address linked to your account, where applicable.
• State the subject of your enquiry clearly in the subject line.
• Describe the matter in as much detail as possible, including any relevant dates, transaction references or error messages.
• Do not include your password or full payment card number in any message. We will never ask you for this information.

Handling of enquiries

Enquiries are reviewed in the order in which they are received. Where further information is needed to verify your identity or to understand the matter, we may ask you to provide it before we can proceed. Each enquiry is treated confidentially and is used only for the purpose of responding to it.

Response times

We aim to reply to every enquiry within a reasonable period. Response times may vary depending on the number of messages received and the complexity of the matter. Some enquiries may require additional checks and may therefore take longer to resolve. If you have not received a reply after a reasonable time, you may send a follow-up message that refers to your original enquiry.

Complaints

If you are dissatisfied with a reply or with the handling of your enquiry, please write to us at the same email address, stating that your message is a complaint and setting out the reasons. Your complaint will be reviewed and you will receive a written reply.